FAQs | Sports Recovery Systems | Ice Compression & Shipping

Frequently Asked Questions

Clear answers about Replay ice compression, wraps, orders, shipping in Australia, returns, and care. If you still have a question, please contact us.

About Replay

What is the Replay ice compression system

Replay is a portable unit that applies cold and compression at the same time. It is made to calm swelling, ease pain, and support faster recovery after sport, training, or daily activity.

How does it work

The unit circulates cold water through a soft wrap and applies gentle air pressure. Cold limits local blood flow while compression helps move fluid away from the area. Together they can reduce swelling and soreness.

What is included in the box

A Replay ice compression unit comes with its power cable and at least one wrap, depending on the product you choose. No external air pump is required. Some bundles also include a carry bag or extra wraps. Please check the product page for the full list of what is included with your order.

Using Replay

How long should a session last

Most sessions run for 15 to 20 minutes. You can repeat sessions during the day as needed. Always stop if you feel discomfort and follow advice from your health professional.

How often can I use it

Daily use is common for active people and athletes. Use shorter sessions more often rather than one long session. Leave skin to warm back to normal between sessions.

Does it need ice

You can use cold water with ice packs or ice cubes to reach a colder temperature. Replace water and ice as needed to keep a steady cold level during longer use.

What compression level should I choose

Start low and increase until the wrap feels snug but still comfortable. You should never feel pain or numbness. Release pressure at once if you feel pins and needles.

Wraps and sizing

Which wrap should I choose

Choose the wrap that matches the area you want to treat, for example knee, ankle, shoulder, hip, back, or thigh. Each wrap is shaped for that body part and has adjustable straps for a secure fit.

Will the wraps fit different sizes

Yes. Each wrap has wide straps with hook and loop fastening to fit a range of sizes. If you are between sizes or have a question, contact us and we can guide you.

Can I use more than one wrap with one unit

Yes. You can switch wraps on the same unit. Allow time for the skin to warm, then change to the next area and start a new session.

Care and cleaning

How do I clean the wraps

Wipe the wrap surface with a damp cloth and mild soap after each use. Do not machine wash or tumble dry. Let it air dry fully before storage.

How do I clean the unit

Empty the water after use and wipe the unit shell with a soft cloth. Do not submerge the unit or allow water to enter the power port.

How long does the battery last

Typical run time is up to three hours per charge at moderate settings. This can vary with temperature, pressure level, and the size of the wrap.

Shipping and delivery in Australia

When do you dispatch orders

We dispatch orders the same day or the next business day, Tuesday to Friday. Weekends and public holidays are not business days.

How fast is delivery

Orders leave our Sydney warehouse. Delivery times depend on the destination. You will receive tracking by email or SMS once the order has shipped.

What shipping service and price do you offer

We offer Australia Post Express Shipping Australia wide at $39.90. The rate appears at checkout.

Do weekends count toward delivery time

No. All lead times are based on business days from Tuesday to Friday and exclude public holidays.

Where do orders ship from

All orders dispatch from our Sydney warehouse. Tracking details are sent when your order leaves our warehouse.

Can you ship to a PO Box or Parcel Collect

We may ask for a physical street address if we cannot post to a PO Box or Parcel Collect in a timely or cost effective way.

Can I change my address after placing an order

Contact us as soon as possible. If the order has not left our warehouse we can update the address. If it has shipped we can try to help with a redirect which may add time.

What if my parcel is lost or damaged

Sports Recovery Systems does not accept accountability for lost, damaged, or stolen orders. If there is a problem please contact us and we will assist where we can.

Orders and payments

What payment methods do you accept

We accept major cards and popular digital payment options at checkout. All payments are processed over a secure connection.

Will I receive a tax invoice

Yes. A tax invoice is emailed after purchase. If you need the invoice again, contact us and we will resend it.

Can clubs or clinics place larger orders

Yes. We support team and clinic orders. Contact us for stock checks, quotes, and advice on wrap selection for your athletes or clients.

Returns and warranty

What is your returns policy

You can return unused items within 30 days for a refund. Items must be in original condition with all parts. Please contact us for a return authorisation before sending anything back.

Is there a warranty

Yes. The unit is covered by a 12 month warranty against manufacturing faults. If something goes wrong, contact us and we will help with a repair or replacement in line with Australian consumer law.

Holiday and Black Friday

What are the delivery cut off dates for gifts

We publish seasonal cut offs on our Shipping page each year. As a guide, metro orders placed by the end of the first week of December usually arrive before the holidays. Please check the live dates on our Shipping page before you order.

Safety and medical

Is ice compression safe for everyone

Most healthy adults can use ice compression safely. Do not use on open wounds or broken skin. People with reduced sensation, poor circulation, or medical conditions should speak to a health professional before use.

What care steps are advised for soft tissue injuries

Current sports medicine advice supports the PEACE and LOVE approach. In the early stage focus on protection, elevation, compression, and education. In the later stage add gradual loading, light aerobic work, and guided exercise. Always follow advice from a qualified clinician.

This information is general and is not a substitute for medical advice.

Need help that is not answered here Reach out to our team and we will get back to you soon.