1. Information we collect

We collect the information needed to process your order, provide customer service, and manage our website and referral programs.

• Contact details: name, email address, phone number, billing and shipping address.
• Order details: items purchased, order number, payment method, delivery details, and communication records.
• Payment details: handled securely by Stripe and PayPal. We do not store full card data on our systems.
• Website use data: pages viewed, time on page, IP address, browser type, and device details collected through cookies and analytics tools.
• Referral and rewards data: referral codes, referral source, and any related reward credits when you use our referral program.
• Sensitive information: we do not collect sensitive information unless required for a lawful and clear purpose, such as a safety or warranty issue, and only with your consent.

2. How we collect information

• When you place an order, register an account, or contact us by email or contact form.
• When you use our referral or reward programs.
• When you visit or interact with our website. Cookies and analytics tools collect technical data to improve site performance.
• From third-party services that help us operate our business, such as Shopify, Stripe, PayPal, Google, Facebook, and Instagram. We only collect the minimum information needed and only when lawful.

3. Why we use information

• To process and deliver your orders, handle payments, manage returns, and provide customer support.
• To run and track our referral and reward programs and apply discounts or credits.
• To manage your account, respond to enquiries, and send updates or service notices.
• To maintain, improve, and secure our website, services, and systems.
• To send marketing messages where you have given consent or where allowed by law.
• To meet our legal duties and resolve disputes or warranty issues.

Storage and security

We store personal information in secure systems provided by Shopify and trusted service providers. We use access controls and encryption where practical to protect your data from misuse, loss, or unauthorised access. We keep your data only for as long as needed to meet the purpose it was collected or as required by law.

4. Sharing and disclosure

We share information with trusted partners who help us operate and deliver our services. These include:

• Payment processors such as Stripe and PayPal.
• Shopify, which hosts and powers our online store.
• Marketing and advertising platforms such as Google, Instagram, and Facebook.
• Delivery and logistics partners to ship your orders.
• Our customer referral app partners to manage referral tracking and rewards.
• Professional advisers and government bodies where required by law.

We do not sell your personal information to any third party.

5. Cookies and tracking

We use cookies and similar tools to make our site work smoothly, understand visitor use, and improve your experience. Cookies help us with analytics, remembering preferences, and showing relevant offers on platforms like Google, Facebook, and Instagram.

You can adjust your browser settings to refuse cookies or to be alerted when a cookie is set. If you block certain cookies, some site features may not work correctly.

6. Direct marketing

We may send marketing emails or updates about new products, offers, or promotions if you have subscribed or not opted out. You can unsubscribe at any time by clicking the link in our emails or by contacting us at info@sportsrecoverysystems.com.au.

7. Access and correction

You may request access to the personal information we hold about you and ask us to correct any incorrect or outdated details. We will respond within a reasonable time. If we cannot give access or make a correction, we will explain why.

8. Complaints and contact

If you have a question or complaint about privacy, please contact our Privacy Officer.

We will investigate and respond within a reasonable time. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.

9. Changes to this policy

We may update this policy when our practices change. The updated version will be published on our website with the new effective date. For significant changes, we may also contact you by email or show a notice on our site.

10. Key definitions

Personal information means information or an opinion about an identified person or a person who can be reasonably identified, whether the information is true or not and whether recorded in a material form or not.

Sensitive information means a type of personal information that includes health details and other categories listed in the Privacy Act 1988. We only collect this type of information with your consent and only when needed for a clear purpose.